📦 Free shipping for this week throughout the store 🚚
📦 Free shipping for this week throughout the store 🚚

FAQ

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some benefits if you have an account with us:
Fast payment process
Easily view the status of your order and order history
Receive updates that detail our new releases and special promotions.

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2. What payment methods do you accept?

We accept the main credit cards (VISA, Mastercard, Discover, AMEX) and payments with PayPal.

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3. How safe is my order online?

When you buy online with your credit card, all your information is entered on a secure SSL web page. Your information is then encrypted using SSL and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

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4. Is there any kind of change?

All our transactions are based on US dollars. If your credit card is based on another currency, your order total will be calculated according to the daily exchange rate of the date the card issuer processes the transaction.

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5. How do I configure my shipping address?

Since our website and our service are based on Spanish, all the information you entered must be a method to enter Spanish, including qualifications. If certain letters in your address contain letters that are not in Spanish, we recommend that you use similar letters in Spanish. For example, you can change the letter "?" to "c".

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6. Can I change my shipping address after placing an order?

Please note that your shipping address cannot be reviewed after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your holiday address, since we do not know how long the destination customs department will have the package on hold.

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7. How long does shipping take and how can I track my package?

Delivery time is based on the shipping option you have chosen. Once the order has been sent, we will send you an email with your tracking number and tracking website. We are not responsible for delays caused by the customs department of your country.

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8. What do I do if I am missing items in my order?

If something is still missing, contact us immediately at info@tiamend.com